Security First

Kiite is proud to provide enterprise-class security and data management services to businesses worldwide. Built on leading-edge infrastructure and technologies, Kiite is committed to keeping your confidential information as safe as possible.

International Privacy & Security Standards

Privacy is part of our DNA. As part of our promise to you, we adhere to stringent international data management controls and policies to ensure 24x7 protection of your data.  Your privacy is important to us and to better protect your privacy we provide a public Privacy Policy, explaining our online information practices and the choices you can make about the way your information is collected and used.

European Union Data Protection Standards

Key for the transfer of personal data from European Union (EU) countries to third countries, is the adherence to privacy principles no less stringent than EU principles. As a Canadian company, we adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA). Further to this participation, our service standards include authorized contractual clauses to govern the transfer of customer data.

ISO 27001

Kiite is certified with ISO 27001, the world’s leading standard for information security management. In addition to hosting information on AWS, Kiite has completed an independent third-party audit of its own management and data systems. This audit involves a rigorous review of our technology infrastructure and operational processes and represents our commitment to customer security on an ongoing basis.

Operational Best Practices

Our customers enjoy security controls such as fully guarded premises and physical access management that are economically infeasible with typical in-house, on-premise deployments. Dedicated around-the-clock availability and security monitoring provide added layers of assurance.

  • SSAE 16 Type II Audits
  • Highly Restrictive Physical Access
  • Audited Access Controls

Data Portability Commitment

Since its founding, Kiite has made data safety and portability a key principle. As a key part of this, our Data Portability Commitment is clear: you own your data, and you can take it with you at any time. As much as we’d hate to lose you as a customer, we will never hold your data hostage. You can easily export your data in a common, SQL-compatible format, or make use of our various APIs to request data as needed.

We maintain appropriate data collection, storage and processing practices and security measures to ensure we provide optimum efforts to protect against unauthorized access, change, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Redundant Information Security

We handle sensitive information for organizations around the world. To do this, we employ multiple levels of data protection:

  • We encrypt all data transmissions over 256 bit SSL security
  • Unique encryption keys are generated for each account and stored separately from customer data in an encrypted, secured secrets vault, making multiple accounts hacking almost impossible
  • We use secondary in-database encryption for extra security

Proven Uptime and Disaster Prevention

We are committed to providing our customers with exceptional uptime and availability. You can trust that we are aligned with your availability expectations:

  • 99.9% uptime service level commitment
  • Fully redundant primary internet connections
  • 24x7x365 Network Operations Centre (NOC)

Serious About Security

Our data centers are locked and guarded, and can only be accessed by authorized personnel. Monitored closed circuit television systems and onsite security teams vigilantly protect our data centers around the clock, while military-grade pass card access and biometric finger scan units provide even further security.

Regulated Climate Control

Our heating, ventilation, and air-conditioning (HVAC) systems have full particle filtering and humidity control. The climate within each of our data centers is maintained according to ASHRAE Guidelines. This ensures your mission-critical dedicated server and hardware is functioning at its best.

Fire Suppression

Pre-action dry pipe sprinkler system with clean agent fire extinguishers.

Redundant Power—Just in Case

Unlike some providers, we don’t rely solely on the local power grid to guarantee around-the-clock power. Our onsite diesel-powered generators and uninterruptible power systems (UPS) deliver redundant power if a critical incident occurs, so that all operations are uninterrupted and your dedicated servers remain online. We regularly test our infrastructure to make sure it performs as designed in the event of an emergency. And we back it all up with our 99.9% Uptime SLA.

24x7 Support

The Network Operations Center (NOC) staff monitors the network 24x7x365, while our network engineers and facility staff are available at any time in the event of an emergency. You also have around-the-clock access to online support and resources.

We recommend reading the entirety of the Privacy Policy to learn how Kiite Inc collects, uses and protects your information.